News, Announcements, and Known Issues

Announcements

• Microsoft: Exchange Online to Retire Basic Auth for Outgoing Email Authentication

Getting Started

Cargas Energy Help Center

• How to Reset Password for Help Center

Mobile Delivery and Truck Meter Resources

Mobile Delivery Application Questions

• How to make a delivery from start to finish using mobile delivery and Epson slip printers

Troubleshooting Mobile Delivery

• How do I clear a pending delivery for a LCR IQ meter?

Truck / Meter / Printer Configuration

• (New Way) - How to flash a logo onto a TM-T88 printer
• (Old Way) - How to flash a logo onto a TM-T88 printer
• Android Tablet with A Mechanical Meter and Cognitive Blaster Printer Wiring Setup - Mobile Delivery & Cylinder Exchange
• Android Tablet with A Mechanical Meter and Epson TM-T88 Thermal Printer Wiring Setup
• Android Tablet with A Mechanical Meter and Epson TM-U295 Slip Printer Wiring Setup
• Android Tablet with A Mechanical Meter and Zebra ZQ520/ZQ521 Printer Wiring Setup - Mobile Delivery & Cylinder Exchange

See all 89 articles

Truck / Hardware Troubleshooting

• Android/Bluetooth - Unable to connect to meter, start delivery, print, or shift in/out
• Epson Printer is stating it is busy and will not print ticket
• Error: Delivery terminated because of a critical meter error.
• Error: Processor Reset Due to Watchdog Timeout
• Error: The meter failed to access data required for preset delivery.
• Error: Too many pulser reversals

See all 29 articles

Mobile Service

Mobile Service Installation, Configuration, and Setup

• Cannot Print To Brother PocketJet Printer

Servers, IT, and General Application

User Account Setup

• Prepare your Microsoft 365 Tenant for Email Sending from Cargas Energy

IT

• Using Chrome Debugger for enhanced troubleshooting with screenshots

Video Learning Courses

Mobile Delivery

• Cannot send Invoices when completing a ticket in Mobile Delivery

Cargas Energy System Setup

Setup > General

• Configure Microsoft 365 Email Sending in Cargas Energy

Customer Service

Customer Credit Information and Setup

• How Can I create a Unique Label for a Payment Profile on a Customer Account?

Customer Account Maintenance

• How Can I create a Unique Label for a Payment Profile on a Customer Account?

Inventory

Purchasing Three Way Match

• How to edit a posted Purchase Order Receipt in Purchasing 3 Way Match

Integrations & CRM

General Integration / API Questions

• Best Practices: Tank Monitor Import Frequency

MyFuelPortal

End User Portal

• 500 Error on Account Overview Page in MyFuelPortal - Issue / Resolution

KCS

KCS Candidate Articles

• How Can I create a Unique Label for a Payment Profile on a Customer Account?