Error: Delivery terminated because of a critical meter error.

Summary:

This article explains how to resolve a "Delivery terminated because of a critical meter error" that occurs when completing a delivery—typically caused by a meter or register issue. Troubleshooting steps are to print a calibration ticket (LCR‑II or Mid:Com E:Count), fully power‑cycle the truck so the register loses power, reboot the tablet, perform a pump‑and‑print delivery, and retry; if the problem persists, take the truck to your shop for further diagnostics.

Issue / Question:

• Our driver is trying to complete a delivery and they're receiving this error. What is causing this error and how do we resolve it?

Environment:

• New Mobile Delivery

Resolution / Answer:

1. Print a calibration ticket to see if there are any errors reporting back from the meter:
   LCR-II - Print a Calibration Ticket
   Mid:Com E:Count -Print a calibration ticket
2. Power cycle the truck.  Ensure that the truck is powered down long enough that there is no longer power to the register
3. Reboot the tablet.
4. Try performing a pump and print delivery
   How do I perform a pump and print delivery on an LCR2?
   How do I perform a pump and print on a Mid:Com E:Count?
5. Retry the delivery.

Additional Info:

• If the above steps do not resolve the issue, it is recommended to take the truck to your truck shop for further diagnostics.