After a fuel assistance delivery is completed, manually editing the unit price can cause the invoice total to be incorrect because Cargas Energy automatically adjusts the unit price to ensure full relief. To avoid discrepancies, do not edit the unit price post-delivery; follow your organization's approved correction process instead.
Issue / Question:
- What causes a fuel assistance delivery invoice total to be incorrect after the delivery is completed?
- Why does manually editing the unit price prevent the invoice total from updating correctly?
- How can I avoid incorrect invoice totals for completed fuel assistance deliveries?
Environment:
- Cargas Energy
Resolution / Answer:
If you manually edit the unit price of a fuel assistance delivery after it has been completed, the invoice total may not update correctly. Cargas Energy is designed to adjust the unit price automatically to ensure full relief, but manual edits can prevent that behavior. To avoid incorrect invoice totals, do not edit the unit price after the delivery is completed. If a correction is needed, follow your organization's approved process before finalizing the delivery.
Additional Info:
To prevent invoice discrepancies, review completed fuel assistance deliveries before making changes. If you need help with a specific invoice, contact Cargas Energy support or your internal administrator.
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