Summary:
This article describes two known problems affecting Mid:Com e:Count registers with firmware E300EA–E302EA and how to fix them. New DS2 chips with E300EA can cause printing failures (contact Mid:Com for a replacement DS2), while replacement DS2 chips running E301EA or E302EA contain a firmware bug that sets the stage1/step-down/trickle flow to 31 gallons—causing deliveries to slow early; affected units should be updated to E303EA or later by Mid:Com.
Issue / Question:
- Mid:Com e:Count firmware DS2 chip printer issues
- Mid:Com e:Count setting stage1 step down flow to 31 gallons.
Environment:
- Mid:Com e:Count with Firmware versions E300EA to E302EA
Resolution / Answer:
There have recently been two separate known issues with Mid:Com e:Count registers with firmware versions E300EA to E302EA. Here are the two issues below.
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The first issue discovered was with new e:Counts that had new DS2 chips with firmware version E300EA on them. This issue is actually an issue with the physical DS2 chip plugged into the board behind the register door. These DS2 chips are causing printing issues. If you have an e:Count with firmware version E300EA on it and having printing issues then please contact Mid:Com for a replacement DS2 chip for this issue with the E300EA DS2 chip.
- The second issue was discovered with the replacement DS2 chips with firmware versions E301EA and E302EA. This issue was a firmware bug where Mobile Delivery set the stage1, step down, trickle flow gallons to 31 gallons. The bug resulted in deliveries slowing down 31 gallons before the preset. If you have e:Count registers with firmware version E301EA or E302EA then please contact Mid:Com for assistance with flashing firmware E303EA or higher.
Additional Info:
- Here is the link to Mid:Com
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