Epson Printer is stating it is busy and will not print ticket

Summary:

This article gives step-by-step troubleshooting for an "Epson Printer is busy" error on an older Mobile Delivery Veeder-Root meter, advising power-cycling, checking the truck setup and COM port, setting the device/printer to generic text, attempting a manual print, and swapping the printer. If those steps fail the problem is likely hardware-related and should be handled by a truck shop; readers are also asked to provide feedback on the article.

Issue / Question:

Environment:

• Old Mobile Delivery
• Veeder Root Meter with Epson Printer

Resolution / Answer

If you are working with an Epson Printer and you are experiencing a printer is busy error, please try the following steps:

• 1. Power cycle printer and meter.
• 2. Check truck set up and go through Edit truck.
• 3. Check that your Com Port is working.
• 4. Use the following article to make sure device and printer is set to generic text. Unhandled exception error: Method Call Failed
• 5. Try to manually make a pump and print from meter.
• 6. Swap out printer.

Cause (Optional):

• If the above troubleshooting steps do not work this will be a hardware related issue that will need seen by a truck shop.