How to Reset Password for Help Center

Summary:

This article explains how to reset a forgotten Help Center password for Cargas Energy (version 2017 or later), noting that passwords are not stored by the system. To reset, click "Forgot my password" on the login prompt, enter your email and submit, then follow the instructions sent to your email (check Junk/Spam); you can then sign in with the new password.

Question: 

• I am having trouble with signing in to see training videos.
• My password does not seem to be working when I try to sign in to see knowledge base videos/articles.

Environment: 

• Cargas Energy Version 2017 or Greater.

Answer: 

We do not store any passwords, so if the password is wrong or forgotten, you may reset the password:

1. In the login prompt, click " Forgot my password" 

2. Enter your email address . Hit Submit .

3.  Follow instructions sent to your email address. ( Please note: Check Junk/Spam folder if you do not see email)

You may now sign in with that email address and new password.