Error: Error retrieving printer status: reached retry limit on command. GetMachineStatus

Summary:

This article addresses the "Error retrieving printer status: reached retry limit on command. GetMachineStatus" encountered in Cargas (2019+ New Mobile Delivery) and provides troubleshooting steps to restore printing. Recommended actions include power-cycling the Bluetooth FireFly/tablet and truck, checking cables and truck setup, clearing pending deliveries and printing a calibration ticket on LCR-II, performing a manual pump-and-print, and trying another printer or device; if none of these work, the problem is likely a truck/register hardware issue that requires your local mechanic or outfitter.

Issue / Question: 

• I am at a delivery and I am unable to start due to this Error: Error retrieving printer status: reached retry limit on command. GetMachineStatus

   

Environment: 

• Cargas Version 2019 and Greater
• New Mobile Delivery

Resolution / Answer: 

Please try the following troubleshooting steps:

• How to Power Cycle Bluetooth FireFly 
• Power cycle tablet.
• Power cycle truck.
• Make sure cables are connected and secure.
• Check truck setup to verify everything is correct.
• LCR-II - Clear Register of Pending Deliveries 
• LCR-II - Print a Calibration Ticket 
• Do a manual pump and print.
• Try another printer.
• Try another device.

If all above troubleshooting steps fail, and the driver is also unable to perform a pump and print, manual delivery, then this indicates a truck/register issue and will need to be looked at by your local truck mechanic or outfitter.