Error: Error retrieving printer status: reached retry limit on command. GetMachineStatus

Issue / Question: 

  • I am at a delivery and I am unable to start due to this Error: Error retrieving printer status: reached retry limit on command. GetMachineStatus

     mceclip0.png


Environment: 

  • Cargas Version 2019 and Greater
  • New Mobile Delivery

Resolution / Answer: 

Please try the following troubleshooting steps:

 

If all above troubleshooting steps fail, and the driver is also unable to perform a pump and print, manual delivery, then this indicates a truck/register issue and will need to be looked at by your local truck mechanic or outfitter.


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